I have previously whinged at great length on this blog about telcos and media companies diversifying in new areas and the seemingly detrimental affect that often has on existing core services. I remember a time when if you had a problem with Orange the customer service representative would at least make some attempt to own the issue, give you their first name, call you back etc. And if they couldn’t solve the problem they’d escalate it up the chain of command so eventually one would end up speaking with someone who knew what they were talking about.
Orange currently has a promotion where if you are subscribe to a mobile phone service plan costing more than £30 per month Orange will bundle home broadband internet access without any additional charge. I have a qualifying mobile phone service plan with Orange and I recently called to enquire about the details of the broadband offer. One of the main reasons I have stayed with my existing internet service provider PlusNet is due to the ISP’s extras particularly inclusive hosting facilities. I have a couple of domains hosted with PlusNet, and several email boxes. PlusNet also provide PHP and MySQL services which I do not use as much as I would like but it is reassuring to know that they are there should I need them. My call to Orange was to establish if any hosting facilities were available with Orange broadband. I needn’t have wasted my time calling Orange, no one seemed to have a clue what I was talking about.
So when the Orange TV service comes to sets in the UK the very best of luck if you have any technical enquiries.